At Smart Network Telecom, we want you to be satisfied with your purchase. If you need to return an item, please review the following Returns & Refund Policy.
1. Returns
- You have 30 days from the date of purchase to request a return.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Certain items may not be eligible for return, including perishable goods, custom-made products, and digital downloads.
- Items that are returned without meeting the eligibility requirements may not qualify for a refund.
2. Return Process
To initiate a return, please contact us at info@smartnetworktelecom.com with your order details and the reason for your return.
Once your return request has been reviewed, we will provide you with the necessary return instructions, including the return shipping address.
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
Please do not send an item back without contacting us first, as we may be unable to process the return.
3. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed within 3–5 business days and credited to your original payment method.
Please note that it may take additional time for your bank or payment provider to make the refunded amount available in your account.
Original shipping costs are non-refundable, unless the return is due to an error on our part, such as receiving an incorrect or defective item.
4. Exchanges
If you need to exchange an item for a different size, colour, or variant, please contact us at info@smartnetworktelecom.com.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund in accordance with this policy.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3–5 business days of receiving your order.
Please provide your order details along with clear photographs showing the damage, defect, or incorrect item.
After reviewing the issue, we may offer a replacement or full refund at no additional cost to you.
6. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your bank or payment provider, as additional processing time may apply.
- If you still have not received your refund, contact us at info@smartnetworktelecom.com.
We will assist you in checking the status of your refund.
7. Contact Information
If you have any questions about this Returns & Refund Policy or need assistance with a return, please contact us:
Smart Network Telecom
Address: 28 Windmill Street, Peterborough, PE1 2LT, GBR
Phone: +44 7476 865281
Email: info@smartnetworktelecom.com
By purchasing products from Smart Network Telecom, you acknowledge and agree to the terms of this Returns & Refund Policy.